| Anything is possible if we have right strategy. | | | | approach explains your feelings without accusing |
| To read more on strategies to succeed in life, read | | | | anyone else, while the second focuses blame on the |
| You can find out the right strategy to manage | | | | opponent who is likely to become hostile or |
| emotions using the following simple steps. | | | | defensive in response. |
| 1.Start to Believe that you can control the emotions. | | | | 8.Acknowledge the other party's feelings as |
| 2.Pay attention to your emotions which will make you | | | | legitimate. Although you may feel differently about |
| to focus on what is happening around you and make | | | | the situation, your opponent's feelings are real, and |
| notes on how you are responding to a particular | | | | denying their existence or validity is likely to intensify |
| situation. | | | | them. Allowing feelings to be expressed and |
| 3.Never ignore your emotions hoping the situation will | | | | recognized helps release those feelings so you and |
| go away. It won't. | | | | the other party can move on to deal with the issue |
| 4.Realize that emotions are a part of the workplace. | | | | in dispute. |
| Some emotions, in fact, are critical to business | | | | 9.Request a "time out." This allows for regrouping |
| success. Enthusiasm, for example, can produce | | | | emotionally and for reflection. 10.Walk away from the |
| workers who are more productive. But employees | | | | situation. Removing yourself will enable the other |
| who let their negative emotions run rampant can hurt | | | | party to regain control and also give you time to |
| themselves and the company. | | | | think about how you can best handle the emotional |
| 5.Determine the source of your feelings. Is the anger | | | | outburst. But set a reasonable time limit when both |
| or distrust caused by a bad experience in the past | | | | parties agree to reconvene. |
| rather than something that is happening now? Could it | | | | 11.Maintain a neutral body and voice. By keeping your |
| be stress? | | | | body loose and your tone neutral, you are more likely |
| 6.Talk about feelings-yours and the other party's. Try | | | | to remain calm. You won't rile the other person, |
| to identify what triggers you, understand your | | | | either. |
| responses and develop behaviors that allow you to | | | | 12.Focus on the positives and what may need to be |
| be more objective. | | | | changed. |
| 7.Express your feelings in a non-confrontational | | | | As we all know each and every challenge is unique |
| manner. This can be done by using "I" messages, | | | | and hence once MUST find out the right strategy |
| where you say, for instance, "I feel angry because..." | | | | suitable to manage their emotions and increase |
| rather than, "You made me angry by...." The first | | | | productivity. |